TIMELINE TRUST
Test Preparation Center
Achimota-Accra, Ghana
TERMS AND CONDITIONS OF ENROLLMENT AND SERVICE
Effective Date: March 2026
Revised: August 2026
Version: 1.1
PREAMBLE
These Terms and Conditions of Enrollment and Service (“Agreement”) constitute a legally binding contract between Timeline Trust, a test preparation center duly registered and operating in Ghana with its principal place of business at Achimota-Neoplan, Accra, Ghana (hereinafter referred to as “Timeline Trust,” “the Company,” “we,” “us,” or “our”), and any individual who registers for, enrolls in, or participates in any Program, course, tuition, or service offered by Timeline Trust (hereinafter referred to as “Student,” “you,” or “your”).
By enrolling in any Program offered by Timeline Trust, making any payment, accessing the Timeline Trust Learning Portal, attending any Live Online Class, or using any service or material provided by Timeline Trust, you unconditionally accept and agree to be bound by this Agreement in its entirety. If you do not agree to these Terms and Conditions, you must not enroll, access our services, or use our materials.
Parents or legal guardians enrolling minors accept this Agreement on behalf of the minor and accept personal liability for compliance with all terms herein.
ARTICLE 1: DEFINITIONS
In this Agreement, the following terms shall have the meanings ascribed to them unless the context otherwise requires:
- “Agreement” means these Terms and Conditions of Enrollment and Service, as amended from time to time.
- “Authorized Tests” means the standardized tests for which Timeline Trust offers preparation classes, including but not limited to: the Scholastic Assessment Test (Digital SAT), Graduate Record Examinations (GRE), Graduate Management Admission Test (GMAT), Law School Admission Test (LSAT), International English Language Testing System Academic (IELTS Academic), International English Language Testing System General Training (IELTS General), International English Language Testing System LifeSkills (IELTS LifeSkills), and Test of English as a Foreign Language Internet-Based Test (TOEFL iBT).
- “Confidential Information” means all teaching methodologies, study materials, practice tests, recorded lessons, lesson notes, instructional strategies, digital content, proprietary systems, business processes, and all other intellectual property created, owned, or licensed by Timeline Trust.
- “Enrollment” means the formal registration of a Student for any Program or course offered by Timeline Trust, completed upon payment of applicable fees.
- “Learning Portal” means Timeline Trust's proprietary online learning management system accessible at such URL(s) as Timeline Trust may designate, through which teaching materials, practice tests, and live or recorded classes are delivered.
- “Live Online Class” means a real-time virtual class session conducted via the internet through a platform designated by Timeline Trust.
- “Officer” means any director, employee, instructor, tutor, agent, contractor, or representative of Timeline Trust.
- “Online Student” means a Student who attends tuition classes via Timeline Trust's Live Online Class platform.
- “Program” means any structured course of study offered by Timeline Trust for preparation for any Authorized Test.
- “Study Materials” means all digital instructional content, notes, practice questions, mock tests, answer keys, and other educational resources provided by Timeline Trust.
- “Test Prep Classes” means the classes conducted by Timeline Trust for the preparation of Students for Authorized Tests, delivered via the Live Online Class platform in accordance with this Agreement.
- “Tuition Fees” means the fees payable by a Student for enrollment in and participation in a Program.
ARTICLE 2: ENROLLMENT AND ELIGIBILITY
2.1 Enrollment Process
All enrollment in any Program must be completed through the Timeline Trust website. Enrollment shall be deemed complete upon: (a) submission of a completed enrollment form via the Timeline Trust website; (b) provision of accurate personal identification information; and (c) receipt of full payment of applicable Tuition Fees by Timeline Trust in accordance with Article 3.
2.2 Identity Requirements
All Students are required to register and enroll using their official legal name, being their First Name and Surname exactly as they appear on a valid government-issued identification document (such as a national identity card, passport, or birth certificate). Timeline Trust reserves the right to verify identity at any time. Enrollment obtained through false or misleading identity information shall be void and the Student shall not be entitled to any refund.
2.3 Modes of Participation
Timeline Trust conducts all Test Prep Classes exclusively via its Live Online Class, available to Students in all regions of Ghana, all countries in Africa, and globally worldwide. All Students shall access their classes, materials, and related content through the Learning Portal.
Timeline Trust has adopted the Live Online Class as its exclusive mode of instruction for the following reasons:
a) Prepare for a digital test in a digital learning environment. Learn and practice on a computer, helping you become comfortable with the technology you'll use on test day.
b) Learn from expert instructors from anywhere. Join live, interactive test-prep classes without being limited by your location or having to travel to a physical classroom.
c) Save both time and transportation costs. Eliminate commuting to and from class, giving you more time for studying while reducing your transportation expenses.
d) Get the benefits of a live classroom online. Ask questions, participate in discussions, receive explanations, and interact with your instructor in real time.
e) Study from a comfortable and convenient environment. Learn from home, your dormitory, or another suitable location without the demands of attending a physical classroom.
In short: Learn smarter, save time and money, and prepare on the same technology you'll use on test day.
2.4 Device and Internet Requirements
Students are strongly advised to have access to a personal internet-enabled device (including but not limited to a smartphone, tablet, or laptop computer) and a stable internet connection for purposes of attending Live Online Classes and engaging in independent study via the Learning Portal. Timeline Trust shall not be responsible for any diminished learning experience arising from a Student's failure to maintain access to an adequate device or internet connection.
ARTICLE 3: FEES, PAYMENTS, AND REFUND POLICY
3.1 Tuition Fees
The Tuition Fees for each Program shall be as communicated by Timeline Trust at the time of enrollment. Timeline Trust reserves the right to revise its fee schedules without prior notice.
3.2 Modes of Payment
Payment of Tuition Fees may be made via any of the electronic modes of payment made available by Timeline Trust at the point of enrollment.
Prospective applicants who wish to make payment in cash may do so by booking an appointment to visit Timeline Trust's office premises at Achimota-Neoplan, Accra, to complete their cash payment. Prospective applicants who opt to make cash payment must first have started the enrollment process through the Timeline Trust website before contacting Timeline Trust to book an appointment for cash payment. Enrollment shall not be deemed complete until full payment has been received, whether by electronic means or in person.
3.3 Non-Refundable Fees — IMPORTANT NOTICE
Timeline Trust is committed to teaching every class comprised within a Program for which a Student has enrolled. Because Timeline Trust guarantees the delivery of all classes within a Program, Students may enroll with the assurance that they will be given all of their classes as scheduled. It is on the strength of this commitment that Timeline Trust maintains its no-refund policy, and prospective applicants are encouraged to enroll only where they are prepared to commit to taking all of the classes within the Program.
ALL FEES PAID TO TIMELINE TRUST, INCLUDING TUITION FEES, ARE STRICTLY NON-REFUNDABLE UNDER ANY CIRCUMSTANCES WHATSOEVER.
This includes but is not limited to circumstances where:
- The Student voluntarily withdraws from the Program.
- The Student is dismissed or withdrawn from the Program pursuant to a breach of this Agreement.
- The Student is unable to attend classes due to personal, medical, professional, or any other reason.
- The Student is absent from any class or classes.
- The Student is dissatisfied with the Program.
- The Student fails to sit the Authorized Test for which they were preparing.
By making payment, the Student expressly acknowledges and agrees to this non-refundable fee policy. No officer of Timeline Trust has authority to override this policy unless such waiver is granted in writing signed by an authorized director of Timeline Trust.
3.4 No Transfer of Fees
Fees paid for one Program are non-transferable to another Student or to a different Program, unless Timeline Trust grants express written approval in its sole and absolute discretion.
ARTICLE 4: USE OF THE TIMELINE TRUST LEARNING PORTAL
4.1 Access and License
Upon successful enrollment and payment of applicable fees, Timeline Trust grants the Student a limited, non-exclusive, non-transferable, revocable license to access and use the Learning Portal solely for the Student's personal educational purposes in connection with the enrolled Program. This license does not grant the Student any ownership rights in the Learning Portal or its content.
4.2 Account Security
The Student shall be issued personal login credentials for the Learning Portal. The Student is solely responsible for maintaining the confidentiality and security of their login credentials. The Student must not share, disclose, transfer, sell, or otherwise make their login credentials available to any third party under any circumstances.
Any access to the Learning Portal using the Student's credentials shall be deemed to have been made by the Student, and the Student shall bear full responsibility and liability for such access.
4.3 Single-Use and Non-Sharing Policy
Access to the Learning Portal, Live Online Classes, Study Materials, Practice Tests, and all digital content provided by Timeline Trust is granted exclusively for the personal, single use of the enrolled Student only. The Student expressly undertakes:
- NOT to share, broadcast, stream, distribute, or otherwise transmit access to any Live Online Class or Learning Portal session to any person.
- NOT to share, copy, reproduce, distribute, upload, post, or transmit any Study Materials, Practice Tests, lesson notes, or any other content from the Learning Portal to any third party, by any means whatsoever, including via social media, messaging applications, email, or physical reproduction.
- NOT to grant, sell, transfer, or loan their Learning Portal login credentials or class access links to any person.
Any breach of this clause shall constitute a material breach of this Agreement and shall result in the immediate and permanent termination of the Student's enrollment without any entitlement to a refund.
4.4 Content Format
All teaching content, Study Materials, Practice Tests, and other learning resources shall be delivered exclusively in digital format via the Learning Portal.
4.5 Availability and Downtime
Timeline Trust shall use reasonable efforts to maintain the availability of the Learning Portal. However, Timeline Trust does not warrant uninterrupted or error-free access and shall not be liable for any loss or inconvenience caused by scheduled or unscheduled downtime, technical failures, or interruptions to internet services.
4.6 Prohibited Activities on the Learning Portal
The Student must not:
- Attempt to hack, reverse engineer, circumvent, or tamper with the security or functionality of the Learning Portal.
- Use any automated tool, bot, or scraping mechanism to extract content from the Learning Portal.
- Use the Learning Portal for any unlawful purpose or in any manner that may damage Timeline Trust's reputation or systems.
- Upload, introduce, or transmit any virus, malware, or harmful code via the Learning Portal.
ARTICLE 5: RULES AND REGULATIONS FOR TUITION
5.1 Access to Live Online Classes
The link for joining each Live Online Class is accessible via the Student's account on the Timeline Trust student portal on the Learning Portal. Students shall join each class by logging into their student account on the portal, where the class link shall be made available and updated as needed.
Students must join each Live Online Class using their full official name used at enrollment, or at minimum their official first name and surname as used at enrollment. Any Student who attempts to join a class under a name that does not reflect the full name, or at minimum the first name and surname, used for enrollment shall not be admitted to that Live Online Class.
5.2 Punctuality and Attendance
- Students are required to be present online at least fifteen (15) minutes before the scheduled commencement time of each class.
- Students who join the online session fifteen (15) or more minutes after the scheduled start of a class may, at Timeline Trust's sole discretion, be denied access to that class session in order to avoid disruption to other Students.
- Students who are absent from or miss any class session for any reason whatsoever shall forfeit that class. No substitute class, make-up session, or credit shall be provided for missed classes unless Timeline Trust determines otherwise in its sole discretion.
- For classes that are delivered in parts, a Student who misses any earlier part of the class shall forfeit their place in, and access to, all subsequent parts of that class. No substitute class, make-up session, or credit shall be provided unless Timeline Trust determines otherwise in its sole discretion.
5.3 Conduct and Mutual Respect
- All Students are expected to conduct themselves in a professional, respectful, and courteous manner at all times during online class sessions.
- Mutual respect between Students and all Officers of Timeline Trust must be maintained at all times. Any form of disrespect, harassment, abusive language, threatening behavior, or misconduct directed at any Officer or fellow Student, whether online or through any communication channel, is strictly prohibited.
- Timeline Trust reserves the right, in its sole and absolute discretion, to immediately cancel the enrollment of any Student found to have engaged in any form of disrespectful or misconduct behavior. Such cancellation shall not entitle the Student to any refund.
5.4 Academic Engagement
Students are expected to actively engage in the learning process, which includes:
- Paying full attention during class sessions.
- Asking relevant questions when clarification is required.
- Completing all assigned exercises, practice tests, and homework diligently and thoroughly.
- Reviewing materials independently between class sessions.
5.5 Recording of Classes — STRICTLY PROHIBITED
The audio or video recording of any class session by any device or means whatsoever is strictly prohibited unless the Student has obtained prior express written permission from Timeline Trust.
Any Student found to be recording any class session without written authorization shall:
- Be immediately and permanently withdrawn from the Program;
- Forfeit all fees paid without any entitlement to a refund; and
- Be subject to legal action for infringement of intellectual property rights.
5.6 Sharing of Teaching and Learning Materials — STRICTLY PROHIBITED
The sharing, distribution, reproduction, upload, or transmission of any Study Materials, Practice Tests, lesson notes, or any other Teaching and Learning Materials provided by Timeline Trust with any person is strictly prohibited.
Any Student found to have shared Timeline Trust's Teaching and Learning Materials shall:
- Be immediately and permanently withdrawn from the Program;
- Forfeit all fees paid without any entitlement to a refund; and
- Be subject to legal proceedings for breach of intellectual property rights and breach of contract.
5.7 Sharing of Online Class Access — STRICTLY PROHIBITED
Granting any third party access to a Live Online Class, whether by sharing a class link, login credentials, or by any other means, is strictly prohibited. Any Student found to have granted such access shall be immediately and permanently withdrawn from the Program without any refund.
ARTICLE 6: STUDENT SUPPORT AND ASSISTANCE
6.1 Support for Prospective Applicants
Prospective applicants who require assistance or have questions prior to enrollment may contact Timeline Trust using the contact details published on the Timeline Trust website.
6.2 Support for Enrolled Students
Enrolled Students are advised to reach out directly to the contacts of Timeline Trust's staff, teachers, and directors made available on the Learning Portal for prompt attention to, and resolution of, any challenge or issue that may arise in connection with their enrollment or participation in a Program.
6.3 Escalation and In-Person Resolution
Where an issue or challenge reported by a prospective applicant or enrolled Student remains unresolved seven (7) days after it was first reported, the prospective applicant or Student may book an appointment to visit Timeline Trust's premises at Achimota-Neoplan, Accra, to speak with a member of staff in person, where such an in-person visit may reasonably assist in resolving the challenge.
6.4 Guidance
Prospective applicants and Students are advised to read this Agreement carefully and in full, as doing so may assist in the resolution of many issues and challenges that may arise in the course of enrollment or participation in a Program.
ARTICLE 7: INTELLECTUAL PROPERTY RIGHTS
7.1 Ownership
All content available on or through the Learning Portal, including but not limited to teaching methodologies, lesson plans, instructional videos, Study Materials, Practice Tests, course frameworks, assessments, and proprietary processes, are the exclusive intellectual property of Timeline Trust or its licensors and are protected by applicable Ghanaian law, including the Copyright Act, 2005 (Act 690), and applicable international intellectual property conventions, including the Berne Convention for the Protection of Literary and Artistic Works.
7.2 Permitted Use
The Student's access to Study Materials and Learning Portal content is granted solely for the Student's personal, non-commercial educational use during the enrolled Program. No other use is permitted.
7.3 Prohibited Uses
The Student expressly agrees NOT to:
- Copy, reproduce, download (other than for personal offline study as permitted by the platform), print, or duplicate any content from the Learning Portal.
- Publish, post, upload, distribute, or share any content from the Learning Portal on any platform, including social media, websites, or messaging applications.
- Sell, license, or commercially exploit any content provided by Timeline Trust.
- Modify, create derivative works from, or adapt any content provided by Timeline Trust.
Any unauthorized use of Timeline Trust's intellectual property shall constitute an infringement of Timeline Trust's rights and Timeline Trust reserves the right to pursue all available legal remedies.
ARTICLE 8: CONFIDENTIALITY AND NON-DISCLOSURE
8.1 Confidentiality Obligation
The Student acknowledges that in the course of their enrollment, they will have access to Confidential Information belonging to Timeline Trust. The Student agrees to keep all such Confidential Information strictly confidential and not to disclose, share, distribute, publish, or otherwise make available any Confidential Information to any third party during the period of enrollment and for a period of five (5) years after the conclusion or termination of the Student's enrollment.
8.2 Scope of Non-Disclosure
The Student's confidentiality obligations include, without limitation:
- Not disclosing the specific content, structure, or strategies of any class session.
- Not sharing Study Materials, Practice Test questions, or lesson summaries with any person outside of Timeline Trust.
- Not publishing reviews, summaries, or descriptions of Timeline Trust's proprietary teaching methodologies or materials in any public forum.
- Not using Confidential Information for any purpose other than the Student's own test preparation.
8.3 Consequences of Breach
Any breach of this Article shall entitle Timeline Trust to seek injunctive relief, specific performance, damages, and any other legal or equitable remedy available under Ghanaian law and applicable international law. The Student acknowledges that a breach of this Article would cause Timeline Trust irreparable harm for which monetary damages may be inadequate.
ARTICLE 9: PRIVACY POLICY AND DATA PROTECTION
9.1 Data Collection
In the course of enrollment and participation in its Programs, Timeline Trust collects the following categories of personal data from Students:
- Full legal name and identification information.
- Contact information including email address, phone number, and residential address.
- Payment and financial information.
- Learning progress data, assessment scores, and attendance records.
- Device information and usage data collected through the Learning Portal.
- Photographs or identification documents submitted during enrollment.
9.2 Purpose of Data Processing
Timeline Trust processes Student personal data for the following purposes:
- Administration of enrollment and management of the Student's account.
- Delivery of educational services and access to the Learning Portal.
- Communication regarding class schedules, updates, and Program-related notices.
- Assessment of academic progress and generation of performance reports.
- Compliance with legal and regulatory obligations.
- Improvement of Timeline Trust's Programs and services.
- Marketing and promotional communications, where the Student has consented.
9.3 Legal Basis for Processing
Timeline Trust processes Student personal data on the following legal bases: (a) performance of the enrollment contract; (b) compliance with legal obligations; (c) legitimate interests of Timeline Trust; and (d) the Student's consent, where applicable.
9.4 Data Sharing
Timeline Trust shall not sell, rent, or lease Student personal data to third parties. Timeline Trust may share Student data with:
- Service providers and technology partners who assist in delivering the Learning Portal and services, subject to appropriate data processing agreements.
- Regulatory or law enforcement authorities, where required by law.
- Professional advisors including lawyers and auditors, under obligations of confidentiality.
9.5 Data Retention
Timeline Trust shall retain Student personal data for a period of not more than twelve (12) months from the date of enrollment, or such longer period as may be required by applicable law, after which the data shall be securely deleted or anonymized.
9.6 Data Security
Timeline Trust implements appropriate technical and organizational measures to protect Student personal data against unauthorized access, disclosure, loss, or destruction. However, no method of digital transmission is completely secure and Timeline Trust cannot guarantee absolute security.
9.7 Student Rights
Subject to applicable Ghanaian data protection law, including the Data Protection Act, 2012 (Act 843), Students have the right to:
- Request access to personal data held by Timeline Trust.
- Request correction of inaccurate personal data.
- Request deletion of personal data in certain circumstances.
- Object to certain types of processing.
- Withdraw consent previously given for marketing communications.
Requests to exercise data rights may be submitted in writing to Timeline Trust's data protection contact.
9.8 Cross-Border Data Transfers
Given that Timeline Trust serves Students globally, personal data may be processed or stored on servers located outside of Ghana. Where such transfers occur, Timeline Trust shall ensure appropriate safeguards are in place in accordance with applicable data protection law.
9.9 Cookies and Tracking
The Learning Portal may use cookies and similar tracking technologies to improve user experience and analyze usage. By using the Learning Portal, the Student consents to the use of cookies in accordance with Timeline Trust's Cookie Policy.
ARTICLE 10: LIMITATION OF LIABILITY AND INDEMNITY
10.1 Disclaimer of Warranties
TIMELINE TRUST'S PROGRAMS AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TIMELINE TRUST MAKES NO WARRANTY OR REPRESENTATION, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR GUARANTEE OF ANY PARTICULAR TEST SCORE OR EXAMINATION OUTCOME. THE ENROLLMENT IN AND COMPLETION OF ANY PROGRAM DOES NOT GUARANTEE THAT A STUDENT WILL ACHIEVE ANY SPECIFIC SCORE ON ANY AUTHORIZED TEST.
10.2 Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TIMELINE TRUST AND ITS OFFICERS SHALL NOT BE LIABLE TO ANY STUDENT OR THIRD PARTY FOR:
- Any failure to achieve a desired or expected score on any Authorized Test.
- Any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to the Student's enrollment or participation in any Program.
- Any loss of data, interruption of service, or technical failure of the Learning Portal.
- Any injury, loss, theft, or damage to property occurring on Timeline Trust's premises during a scheduled visit, except where directly caused by the gross negligence of Timeline Trust.
- Any reliance by the Student on information or advice given by any Officer of Timeline Trust outside of formal class sessions.
Where liability cannot be excluded by law, Timeline Trust's total aggregate liability to any Student for any claim arising out of or related to this Agreement shall be limited to the total Tuition Fees paid by that Student for the relevant Program.
10.3 Student Indemnity
The Student agrees to fully indemnify, defend, and hold harmless Timeline Trust and each of its Officers, directors, employees, agents, instructors, and contractors (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, suits, losses, damages, liabilities, costs, and expenses (including legal fees on an indemnity basis) arising out of or relating to:
- The Student's breach of any provision of this Agreement.
- The Student's unauthorized recording, reproduction, or distribution of any class content or Study Materials.
- The Student's sharing of Learning Portal access or credentials with any third party.
- The Student's infringement of Timeline Trust's intellectual property rights.
- Any misconduct, negligence, or willful act of the Student during online sessions.
- Any claim brought against Timeline Trust by a third party as a result of the Student's actions or omissions.
This indemnity obligation shall survive the termination or expiry of the Student's enrollment.
10.4 Force Majeure
Timeline Trust shall not be liable for any failure or delay in the performance of its obligations under this Agreement where such failure or delay is caused by circumstances beyond Timeline Trust's reasonable control, including but not limited to acts of God, natural disasters, epidemics, pandemics, governmental actions, civil unrest, power outages, internet failures, or any other event of force majeure. In such circumstances, Timeline Trust shall use reasonable efforts to resume services as soon as practicable.
ARTICLE 11: TERMINATION AND WITHDRAWAL
11.1 Termination by Timeline Trust
Timeline Trust reserves the right to immediately terminate or suspend a Student's enrollment, without notice and without any refund, for any of the following reasons:
- Breach of any term of this Agreement.
- Unauthorized recording of any class session.
- Sharing of Learning Portal credentials or class access with third parties.
- Sharing or distribution of Study Materials or proprietary content.
- Misconduct, disrespect, or abusive behavior toward any Officer or fellow Student.
- Providing false information during enrollment.
- Any other conduct that Timeline Trust, in its sole discretion, determines to be harmful to Timeline Trust's interests or reputation.
11.2 Withdrawal by Student
A Student who wishes to withdraw from a Program must notify Timeline Trust in writing. No refund of any fees paid shall be made upon voluntary withdrawal. Timeline Trust shall not be obligated to provide any make-up classes, credits, or alternative arrangements following a voluntary withdrawal.
11.3 Effect of Termination
Upon termination of enrollment for any reason, the Student's license to access the Learning Portal shall immediately and automatically terminate, and the Student must immediately cease all use of the Learning Portal and delete any downloaded materials.
ARTICLE 12: DISPUTE RESOLUTION — ARBITRATION
12.1 Commitment to Amicable Resolution
The parties shall endeavor to resolve any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach, termination, or invalidity thereof, through good faith negotiation in the first instance. Any party wishing to raise a dispute shall notify the other party in writing, setting out the nature of the dispute and the resolution sought. The parties shall engage in good faith discussions for a period of thirty (30) days from the date of such written notice.
12.2 Binding Arbitration
If the dispute is not resolved through negotiation within thirty (30) days (or such extended period as the parties may agree in writing), the dispute shall be finally and exclusively resolved by binding arbitration in accordance with the Alternative Dispute Resolution Act, 2010 (Act 798) of Ghana. The arbitration shall be conducted as follows:
- Seat of Arbitration: The seat of arbitration shall be Accra, Ghana.
- Language: The arbitration shall be conducted in the English language.
- Arbitrator: Unless otherwise agreed, the dispute shall be determined by a sole arbitrator appointed by mutual agreement of the parties, or failing agreement within fourteen (14) days, appointed by the Ghana Arbitration Centre.
- Procedure: The arbitration shall be conducted in accordance with the procedural rules of the Ghana Arbitration Centre, as in force at the time of arbitration.
- Costs: The costs of arbitration shall be borne as determined by the arbitrator.
- Award: The arbitral award shall be final and binding on both parties and may be enforced by any court of competent jurisdiction.
12.3 Exclusion of Litigation
Except for: (a) applications for urgent injunctive or interim relief to prevent irreparable harm; or (b) enforcement of an arbitral award, the parties hereby irrevocably waive their right to commence or pursue any litigation in any court with respect to any dispute arising out of or related to this Agreement. The Student expressly agrees not to commence any lawsuit, court action, or class action against Timeline Trust or any of its Officers arising out of the Student's enrollment or participation in any Program.
12.4 Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the Republic of Ghana. Where Ghanaian law is silent on any matter, reference may be made to applicable international commercial law principles.
12.5 Jurisdiction for Injunctive Relief
Notwithstanding the foregoing arbitration clause, the High Court of Ghana, Accra, shall have exclusive jurisdiction to grant urgent interim or injunctive relief in support of the arbitration, and both parties hereby submit to the jurisdiction of such court for that limited purpose.
ARTICLE 13: AMENDMENTS AND UPDATES
Timeline Trust reserves the right, at its sole discretion, to amend, modify, update, or replace any provision of this Agreement, the Rules and Regulations, or any of its policies at any time. Notice of material amendments shall be communicated to enrolled Students via the Learning Portal or by email to the address provided during enrollment. Continued enrollment or use of the Learning Portal following the effective date of any amendment shall constitute the Student's acceptance of the amended terms.
ARTICLE 14: GENERAL PROVISIONS
14.1 Entire Agreement
This Agreement, together with the enrollment form and any Program-specific terms communicated to the Student at enrollment, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior representations, agreements, and understandings, whether oral or written.
14.2 Severability
If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall continue in full force and effect.
14.3 No Waiver
No failure or delay by Timeline Trust in exercising any right or remedy under this Agreement shall constitute a waiver of that right or remedy. A waiver of any breach shall not constitute a waiver of any subsequent breach.
14.4 Assignment
The Student may not assign, transfer, or delegate any rights or obligations under this Agreement to any other person. Timeline Trust may assign this Agreement or any of its rights and obligations hereunder without notice to the Student.
14.5 Notices
All notices under this Agreement shall be in writing and shall be delivered to Timeline Trust at its registered address at Achimota-Neoplan, Accra, Ghana, or by email to such address as Timeline Trust may designate. Notices to the Student shall be sent to the email address provided at enrollment.
14.6 Relationship of the Parties
Nothing in this Agreement shall be construed to create a partnership, joint venture, employer-employee, or agency relationship between Timeline Trust and the Student. The Student is an independent learner and student undertaking one of Timeline Trust's educational programs.
14.7 Language
This Agreement is drafted in the English language. In the event of any translation, the English version shall prevail.
ARTICLE 15: STUDENT ACKNOWLEDGMENT AND ACCEPTANCE
By enrolling in any Program, making any payment, or accessing the Learning Portal or any class session offered by Timeline Trust, the Student unconditionally acknowledges that:
- They have read, understood, and agree to be bound by all the terms and conditions set out in this Agreement;
- They have been given adequate opportunity to seek independent legal advice before enrolling;
- They understand that all fees paid are non-refundable;
- They understand and accept the single-use and non-sharing policies;
- They agree to resolve all disputes through binding arbitration rather than litigation;
- They grant Timeline Trust the right to terminate their enrollment without refund for any breach of this Agreement.
TIMELINE TRUST
Achimota-Neoplan, Accra, Ghana
Terms and Conditions — Version 1.1 — Revised August 2026
This document is proprietary and confidential to Timeline Trust. All rights reserved.
Please scroll and read to the bottom of the Terms and Conditions to accept.
